Transformative leader with extensive experience in developing and executing strategic initiatives to drive organizational success. Skilled in team-building, stakeholder engagement, and implementing systems for exceptional service delivery.
Contact Information
Email: brownjenniferd@gmail.com
LinkedIn: www.linkedin.com/in/jennifer-brown-mpa
Professional Experience
As Chief Financial and Administrative Officer at Everything Elisabeth, a local home organizing and move management company, I play a key role in optimizing financial operations and streamlining administrative processes to support the company’s ongoing growth.
- Manage the company’s financial operations, including budgeting, forecasting, and financial reporting, ensuring financial stability and strategic resource allocation.
- Oversee the implementation of administrative systems that improve operational efficiency, enhance client service delivery, and streamline internal workflows.
- Lead efforts to refine billing, invoicing, and payment processing systems, reducing turnaround time and enhancing client satisfaction.
- Manage vendor relationships, contract negotiations, and ensure the company’s compliance with relevant regulations.
- Develop and track key performance indicators (KPIs) to assess financial health, identify cost-saving opportunities, and maximize profitability.
- Provide strategic leadership on day-to-day operations, supporting both financial and operational decision-making.
- Collaborate with the leadership to implement business strategies that expand service offerings, increase client retention, and support the company’s long-term objectives.
Communications, Outreach and Marketing Department
Feb. 2024 - Feb. 2025
Promoted to lead the strategic direction of the Communications, Outreach, and Marketing department, overseeing key services for residents, stakeholders, media, city departments, elected officials, and executive leadership.
- Spearheaded Public Information, Outreach, Language Access, Design, Social Media, and Broadcast Divisions to foster collaboration across teams.
- Partnered with city departments on policies and programs addressing public safety, social services, equity, housing, homelessness, and more.
- Launched innovative communication platforms to engage multicultural and multilingual communities.
- Led marketing campaigns that enhance brand awareness and drive increases in program and service utilization.
- Developed and implement communication strategies, cultivating public relations, inclusion, and engagement.
- Oversaw media relations, direct media buys, and implement earned media strategies, including media training and press correspondence.
- Managed crisis communication strategies and lead emergency response efforts.
- Supervised vendor recruitment, contract administration, and progress reporting to ensure return on investments.
- Monitored public policy and legislation to align city priorities and strategies.
City of Dallas | Manager of Public Information
Communications, Outreach, and Marketing Department
Jan. 2022 - Jan. 2024
- Expanded the capacity and effectiveness of the department through process improvements and team development.
- Recruited, trained, and managed the Public Information Officers, Outreach, and Language Access teams.
- Developed and executed marketing campaigns across all city departments, promoting community awareness and engagement.
- Directed media relations, including media buys and crisis communication strategies.
- Fostered strong relationships with internal and external stakeholders, enhancing collaboration and service delivery.
New York City Department of Finance | Director of Constituent Services
2020 - 2021
- Promoted to lead the development and management of the Constituent Services Unit, enhancing service delivery for the country's largest municipal taxing authority.
- Integrated technology and public engagement to build sustainable systems that empowered community development.
- Cultivated key partnerships with elected officials, advocacy groups, and community organizations, driving improved service outcomes.
- Managed remote work transition and virtual service programs, training both internal teams and external clients.
New York City Department of Finance | Deputy Director of Outreach
2017 - 2019
- Created innovative citywide programs to increase service accessibility, particularly for seniors and disabled populations.
- Led community engagement initiatives that fostered collaboration with business and stakeholder groups.
- Developed sustainable systems for operations and case management, consistently exceeding agency goals.
- Recognized with the "Teamwork Makes the Dreamwork" award for outstanding program and team development.
LiveOn NY | Director of Community Engagement and Outreach
2013 - 2017
- Developed and executed a comprehensive outreach strategy that exceeded annual goals, securing increased funding and organizational capacity.
- Established strategic partnerships with local organizations, resulting in collaborative initiatives that advanced key community objectives.
- Led a team of outreach specialists, driving team cohesion and improving program outcomes.
- Leveraged government relationships to advocate for policies promoting inclusion and equity.
New York City Department of Health and Mental Hygiene | Program Manager
2011 - 2013
- Managed federally and state-funded grants aimed at increasing access to healthy food in underserved communities.
- Forged partnerships with businesses, nonprofits, and educational institutions to support public health initiatives.
